Privacy Policy — How jaya bhaji
Protects Your Personal Data

jaya bhaji collects personal information from players through a range of channels — including the registration form, account settings, payment processing, customer support interactions, and your general use of the platform. The categories of information we collect are set out below.

Registration and Account Data

When you create a jaya bhaji account, we collect your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and the email address associated with your account. This information is required to establish your identity, verify your eligibility to use the platform, and maintain your account in good standing.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, jaya bhaji may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate. We may also request proof of address (such as a utility bill or bank statement) and proof of ownership of the payment method you use on the platform. This data is collected and retained in accordance with applicable anti-money laundering (AML) obligations.

Financial and Transaction Data

jaya bhaji records all deposit and withdrawal transactions associated with your account, including transaction amounts in BDT, payment method identifiers (such as bKash or Nagad account references), timestamps, and transaction status. Full payment card numbers or mobile banking PINs are never stored on jaya bhaji servers; payment processing is handled by our third-party payment partners.

Usage and Behavioural Data

We automatically collect certain technical and behavioural data when you interact with the jaya bhaji platform, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages and game sections visited, time spent on each section
• Betting and wagering history, including game type, stake amounts, and outcomes
• Session start and end times, login frequency, and navigation patterns

Communications Data

If you contact jaya bhaji support via live chat or email, we retain records of those communications — including the content of messages, timestamps, and the nature of the inquiry — for quality assurance, dispute resolution, and service improvement purposes.

jaya bhaji does not sell, lease, or trade your personal data to any third party for commercial purposes. We share your information only with the categories of third parties described below, and only to the extent necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, jaya bhaji shares the minimum necessary transactional information with our approved payment partners, including bKash, Nagad, Rocket, Upay, and supported banking institutions such as Dutch-Bangla Bank and BRAC Bank. These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond processing the relevant transaction.

Identity Verification Partners

jaya bhaji works with third-party KYC and identity verification services to confirm the authenticity of documents submitted by players. These partners process identity data solely for the purpose of verification and are contractually obligated to maintain strict confidentiality.

Game Content Providers

The games available on jaya bhaji are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised or aggregated session data necessary to deliver game content and maintain fair play standards. They do not receive your personally identifiable information for marketing purposes.

Legal and Regulatory Disclosure

jaya bhaji may be required to disclose personal data to competent authorities, law enforcement agencies, or courts in response to a lawful request, court order, or statutory obligation. In such circumstances, we will disclose only the minimum information required to comply with the relevant legal obligation and will notify the affected player where we are legally permitted to do so.

jaya bhaji retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention principles apply:

• Active account data — retained for the duration of your membership with jaya bhaji and for a reasonable period thereafter to allow for the resolution of any outstanding disputes or financial settlements.
• KYC and identity documents — retained for a minimum period following account closure as required by anti-money laundering standards applicable to online platforms operating in Bangladesh.
• Transaction records — deposit and withdrawal history is retained for a minimum of five years following the date of each transaction, in line with standard financial record-keeping practice.
• Customer support communications — retained for up to three years from the date of the last interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Marketing consent records — retained for as long as the consent remains active and for a reasonable period after withdrawal of consent, to demonstrate compliance.
• Technical log data — IP address logs and session data are retained for up to twelve months for security and fraud detection purposes.

Where personal data is no longer required and no legal obligation to retain it exists, jaya bhaji will securely delete or anonymise that data so that it can no longer be associated with an identifiable individual.

As a jaya bhaji member whose personal data we process, you hold the following rights in relation to that data. To exercise any of these rights, please contact our support team at support at jaya-bhaji.com with a clear description of your request.

• Right of access — you have the right to request a copy of the personal data jaya bhaji holds about you, along with an explanation of the purposes for which it is processed.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic account information directly through your account settings page.
• Right to erasure — you may request that jaya bhaji delete personal data we hold about you where there is no longer a legitimate purpose or legal obligation to retain it. Note that certain data — particularly KYC documents and transaction records — may be subject to mandatory retention periods that override this right.
• Right to restrict processing — in certain circumstances, you may request that jaya bhaji restrict how it uses your personal data while a dispute or accuracy query is being resolved.
• Right to withdraw consent — where jaya bhaji processes your personal data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
• Right to object — you have the right to object to the processing of your personal data where that processing is based on jaya bhaji's legitimate interests, subject to our demonstrating overriding grounds for the processing.

jaya bhaji will acknowledge receipt of all data rights requests promptly and will endeavour to provide a substantive response within 30 days. Where a request is complex or high in volume, we may extend this period by a further 30 days and will notify you accordingly.